Frozen BMS

Just testing the waters if anyone had an experience with your battery "freezing up" (not literally).

I came home and got welcomed with "Battery voltage high" message. Both batteries in error state (red led) rebooted the whole system but the master battery refuses to shut down no matter how hard I press the black button.

Spend all day communicating with support but it appears that the battery just had a brain fart.

2 options on the table, get an engineer in 3-5 weeks which is a pain as need to take time of work.

Or wait till it discharges and goes off by itself.

Currently hoping for a first option to work, just curious if any one else had the same experience🤔 and how did it pan out in the end.

Cheers,

Mike

This has happened to me a couple of times. Was able to shutdown 1 battery but the other was frozen. Had to flip the breakers to shut down the battery and restart.

Was fine after but it's happened a couple of times since. Hoping the new inverter firmware (gen 2 hybrid) sorts it out

lam22 Hi, what exactly to you mean by "had to flip the breakers"? Is that the one in built on the side of the battery? I can't seem to switch mine one off even if I flip the breaker on the side 😬

Following a firmware update in July my battery went into an error state with the red LED illuminated.
With the help of my installer we removed the main battery panel and had to disconnect power to the BMS board by disconnecting a single core cable. This was all done with GivEnergy Support on the phone to my installer. Good luck.