Third Party Controls Voids Warranty?

8 comments started 2023-08-22 last 2023-08-23
Home AutomationGivEnergy Products
Z
#1 Zakalwe

I just noticed this in the warranty information

I am not a lawyer, but on first glance that looks like using HA might be grounds for a warranty claim refusal?

#2 hoggy

It was a while back but went through all this before. here
Givenergy have some "Approved" apps that they allow with no warranty implications, although it's not published anywhere which is a bit of an oversight.

I believe approved it currently runs to:

  • GivTCP (both standalone or HA flavour)

  • Givenergy_Modbus Library (and presumably anything else that runs on top of that although it's getting out of date now with new Firmwares. A forked version appears to be being used in GivTCP latest to talk to AIO and so on)

  • Richard's "Inverter" App (the BBC Basic one > https://apps.apple.com/gb/app/inverter/id6443976497 )

  • Presumably @Rubikcube 's Inverter Monitor (as it's read only anyway)

However none of those are Givenergy "in house" work (GivTCP presumably get's quite a bit of inside assistance) but if something were to go wrong and roast 1,000's of inverters somehow (so many FW's and registers to consider now), I'm not sure if the stance would change?

T
#3 Tim

hoggy @Zakalwe You wonder if the Octopus Integrations are third party controls.

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#4 Zakalwe

Thanks @hoggy . Having worked in the insurance industry in the distant past, my experience is that any and all excuses will be deployed when it comes to actually paying out hard cash.....

#5 hoggy

Tim and thus the warranty needs wording more clearly (specifically along the lines of "unapproved LOCAL control") I'd imagine. BUT that comes at the price of keeping an upto date list of approved software as well.
Using anything that uses the API at all would seemingly void it as it's written even though GE go to great lengths to stress the tie up with Octopus to the point of actually basing several tariffs around it.

#6 hoggy

Zakalwe I don't recall seeing many (any) claims being refused to date (barring terrible installation methods or installers fitting too many panels to a PV string) so I'd say they are pretty good at not trying to weasel out. The "Special" E.on battery Firmware thing would be something they may need to deal with down the line so I guess there is a chance things may get a little more strict as years go on but for now i think the sheer volume of installs means it's quicker/cheaper to roll over and supply a new one rather than waste hours trying to play blame game to get out of it.

#8 TheDragon (GivEnergy)

hoggy Yes Hoggy,

we have offered Devs of our own to assist the GivTCP roadmap.