Offline

6 comments started 2023-09-29 last 2023-09-29
Forums/Meta
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#1 KKT

The system (GivEnergy app) indicates that it is offline - do I have to do anything to bring it back ‘online’. I am remote from home. Thanks

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#2 geoffreycoan

KKT click the away button top right corner

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#3 KKT

Thanks - I have and it stil says offline - I have never managed get the ‘home’ button to work.

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#4 tomorrowman

If it helps, when it's happened to me the system (AIO in my case) was still up and running and working as expected I just could not verify this via the app.

Only approach that worked for me to restore connectivity between the app and battery was to reboot the battery.

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#5 KKT

tomorrowman ok thanks. Will try that when home.

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#6 geoffreycoan

KKT sometimes I find the app gets stuck communicating to the inverters when you leave home, try force closing it on your phone and opening it again