Setting new time

8 comments started 2023-10-29 last 2023-10-29
Cloud PortalGivEnergy ProductsAC Coupled
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#1 Stephanjs

Received a message that inverter update time failed after 100 attempts. Suggested that I set the time via the portal. However in the "Time and Date setting on the portal, there is no mechanism to enter the time and date just "---" and send, which is/are not editable.

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#2 TX200

Go to the account settings part of the portal, timezone gmt (always, not just during GMT), then sync button.

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#3 Pandorian

Contact GivEnergy support.

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#4 Warekiwi

I received the same message as Stephanjs but can see that the inverter time seems to match GMT. A related question though- as I don't have solar all my charging is done in cheap times. Can I set the inverter to remain PERMANENTLY on GMT (like my E10 meter?)

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#5 Pandorian

Warekiwi It should be on GMT all the time. I think this was just to force sync the times and to correct any GMT+1 setting on the portal.

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#6 Warekiwi

Pandorian I agree that it SHOULD be but I'm sure that mine was on GMT+1 from installation last June. It's on GMT now though and that's what I would like it to stay on.

#7 nophead

Mine was incorrectly set on installation to GMT+1. The time was BST at the time which is GMT+1 but the setting means London and should always be on GMT. I changed it to get my graphs to show the correct time, etc. I don't think it ever changes itself.

#8 TheDragon (GivEnergy)

Ensure account is set as GMT always.

On remote control page. Just hit send.
Then you can if you wish read back the time and date registers.