I have just had a new solar install with a givenergy battery and inverter. The inverter is offline permanently and when trying to log in it says password is incorrect all the time. I have been sent a reset link which reset the password and worked briefly and then fell off the wifi again. I can't log back in to the wifi again. The inverter has a WH serial number. Any ideas?
raven bit confused by your message. How do you know that the inverter is offline?
There’s no direct login to your inverter. Your installer should have set your inverter up to connect to your internet and it then feeds readings back to the GivEnergy cloud every 5 minutes.
They will have created an account for you on the cloud portal by which you login to see those readings and manage your inverter.
So two things:
It sounds like your installer didn’t get it all working before they left. You need to get them back or at least call them
There's a third-party app 'monitor for givenergy Inverter' which is able to connect to the inverter locally. When I got my new install, there was a bit of a delay in getting my GE account working, but at least I was still able to view the inverter using this.
Thanks for your reply. My inverter has a dongle which I can connect to using my network. I can't connect to this even after a password reset. The cloud shows data but shows my inverter as being offline. The cloud sometimes comes to life with data but shows my inverter as offline.
I will call my provider, just hoping there was a quick fix someone might know.
Thanks for your reply I will get in touch with my provider as there seems to be something not correct.