Hi
My inverter cannot time sync, It also set itself to GMT +1,
I've rest in the settings to GMT. However, the sync will not work. With the hour change this weekend the time set is 11am rather than 9am (Two hours out).
Notifications tell me that the inverter has tried 100 times to sync without success.
I am network connected to the inverter. I can see it on the app and on the online portal.
Can I log a ticket or get some advice on how to resolve please?
DavidDarlo have you checked the settings on the web portal, specifically in the account settings part?
That's where it should be set to GMT (and should always be set to that). After doing that there should be a sync button on that same page.
If that doesn't do it, best to contact GivEnergy directly via their website chat, email or phone.
Thanks a lot. I fixed the GMT issue - as you said I can submit that separate. So now its just the sync issue. Will contact GIvEnergy.
DavidDarlo did you have any luck? My inverter is doing exactly as you describe. How did you contact GivEnergy?