New tabs in cloud

Hi all,

I have just noticed two new tabs on the left in the cloud

GivBack - this is the new Axle advert

View feedback - I like this one, well done GE. I can now see all my feedback comments and most important open or closed.

Completely useless feature to be able to see the feedback items I have lodged.

It just reinforces that the feedback mechanism is a write-only system. No response to any of the feedback items I've posted going back to February this year.

Needless to say they are all still open. As I said, no response to them.

It might be they've read them but they are concentrating on higher priorities at the moment.

I think the company has had some growing pains. Solar really took off during the energy crisis and all companies are probably trying to catch up with the demand.

givEnergy are concentrating a lot of their effort at the moment to fix some issues with the new AIOs. They've also been working hard to improve battery percentage reliability on the older platforms, plus improvements in security and other bug fixes.

Hopefully when some of the major items are out the way, some of the other things will follow.

I also wonder if perhaps GE customers should vote on the fixes they want to see first? Like a user community voting system. Maybe something for them to consider.

TX200 I’m sorry, on the complete lack of feedback to customer bug reports or improvement suggestions I’m not giving GivEnergy the benefit of the doubt.

Doubtless they do have lots of competing priorities and certainly have grown rapidly. And in terms of priority yes I’d like them to be sorting out soc and AIO working reliably for everyone as a priority, but to give no feedback, not even a “yep we’ve got it and added it to the list” for 9 months, it’s just poor customer experience that leaves a bad taste.

A voting system for future enhancements would be good, I agree