3x GivEnergy Accounts ?

Hi, i have had my AIO installed today along with the Gateway and the EV Charger

I previously created a GivEnergy account for some existing smart plugs I purchased, and thought my AIO / Gateway and Charger would all appear under this one account. But my Installer created an account for my gateway and another account for my AIO, as a result i have 3x portals which do not communicate with each other. Is this correct. If not how can i have all my equipment under the one account

Can all be on one account. No EV here but AIO and GW together in the portal and the App shows my smart plugs too.

Roger Wild I assume it should be straightforward to move the smart plugs from one account to another - can you just delete the account you created yourself?

But the other two you'll almost certainly need to contact givenergy support.

I believe the installer has to create separate accounts for the gateway and AIO during the commissioning process - my installer then arranged for GE to merge the two into one. Give GE support a call with details of your 3 accounts and ask them to merge into one.

Thanks Everyone, been in contact with GE Support and as suggested they were able to merge the 3x accounts, All resolved 👍