Are they open this week? By batteries are idle tried resetting them
Online, at home by turning them off but they still won’t work? Tried ringing GivEnergy and no response just line goes dead after few messages asking for extension number
ChrisRussell What equipment do you have? When did this issue occur? How familiar with the remote control page in the portal are you?
You could try if you are familiar with the remote control page checking things are as they should be by clicking this to reread the info, also check that the system isn't paused.
^^^ May be different based on your equipment but was just highlighting the reload button to check things
Also make sure that in settings that Timed Discharge/Export is not turned on, have you tried restoring settings to default option in the portal yet?
That is what I could think of as a general what to look for.
Hi
Yeah tried those thanks but still battery sitting idle won’t connect.
Support is open today - replied to me via email in about an hour or so on a non-urgent query.
ChrisRussell You could try isolating the batteries first from the Inverter using the master DC switch. Then turn the batteries off/on let them start up (hopefully normally) and reconnect the master switch.
Check eco mode isn't disabled. I had these symptoms recently and eco mode was off. Support turned it back on and batteries were back in service.