For the second time in a week, I've had to contact tech support. The live chat bubble has not been available (the subject of an already closed thread) and I'm now on hold for more than 30 minutes being told that my business is appreciated. I'm not really feeling it.
The tech support used to be quick and responsive, is it just the holiday season or something or is there a lack of general tech people available?
JJB Could be due to COVID related absence, or the massive influx of new customers and staffing levels not keeping pace? I'd agree that response times have slipped a bit recently but they still beat most CS teams I have to deal with.
I too have noticed a slip recently. I have been having battery issues for a few days now and everytime I ring it takes quite a while to get through (which is understandable with covid etc). However what I don't understand is when I do speak to someone they are requesting that I email support with photos to help diagnose the issue, only to then not hear anything back until I chase them up with another call..... and subsequent wait on hold.
It's all very frustrating but hopefully this is only a temporary issue. However it is still concerning to see that they are possibly struggling already, especially considering all the new customers that are likely to be onboarded in the near future.