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#1 Coys68
Hi
Is anyone else experiencing a connection issue? Mine has been offline for about 3 hours now.
Is it possible to re-boot this in some way?
Never thought I'd be so bothered about being 'GE Blind'!
Dashboard down???
#2 Cdent
Coys68 Mine's working, as is the app.
Do other websites work for you?
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#3 Coys68
Yeah - everything is fine other than no dashboard updates on web portal or phone app since around 1.10 this afternoon.
I did isolate my SolarPV system at around that time for a few minutes as I needed to reboot the inverter.
My smart meter suggests that I am not drawing from the grid so the battery would appear to be working - just not talking 😉
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#4 Jimbo
Same here. No updates since mid afternoon.
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#5 SilverArt
Coys68 If this happened on my AC3 I would 'Restart' it as the first option, 'Reset to Defaults' > Submit as the second and shut it down and restart it as the third. Can you do the equivalent?
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#6 Coys68
I had already tried turning it off and on again.
I received instructions from support to reconnect WiFi. Firstly found the WiFi reset button, that didn't help. Went through WiFi reconnection which also didn't work. In the end, turned it off and on again and this time it worked.
I guess the final off/on was probably needed after the earlier actions.
If in doubt turn it off and on again. How true that often is!!!!
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#7 Dufay
Coys68 Having the same problem - what exactly did you turn off and on again and where would I find the switch?!
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#8 Coys68
The right hand side panel of the AIO has an illuminated on/off switch.
The Wifi reset button is behind the top rectangular panel on the right hand side should you need to use that.
This link https://kb.givenergy.cloud/article.php?id=1&oid=1 shows you how to reconnect the wifi via your laptop/pc
Good luck!