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5 comments started 2024-02-15 last 2024-02-16

#1 marcingu3 2024-02-15

My inverter has been offline since yesterday morning - 9.00. Is there an issue with the cloud?

#2 SimonP 2024-02-15

All fine here, no interruptions noticed. Probably your wifi connection...

#3 marcingu3 2024-02-15

I just performed the dongle reconnection to my Wi-Fi, and it is still not working.
I cannot see the inverter on my laptop browser or the app. Is it possible that the dongle itself broke?
I could, however, connect to the inverter with its IP - it is bizarre.

#4 SimonP 2024-02-16

Ideally, check if you can see the inverter is actually connected to your router -- you should be able to find its IP address, mine appears with a device name of HF-A21 (gen 1 Hybrid). If it is then GivEnergy's cloud isn't accepting your existence! I guess, either way, perhaps a call to GivEnergy or your installer is required.

#5 AAW 2024-02-16

I am having similar problems. First time I. 6 months so one wonders if something going on. See my related post. Repeatedly connects then drops. Now I cannot even get a connection.