App not showing correct data

I have had issues throughout the last 2 weeks. Currently I am in bright sunshine and the app is showing zero charge to my solar panels. It is also showing zero charge going to my 2 batteries. On top of that it is saying there is no battery output but that it has 68% battery stored??? I need to be able to talk to someone about this as we have opened another account with a different email to check if it was just the device that was faulty, but it is showing the identical readings

Jerry I need to be able to talk to someone about this

Then phone support, they don't reply to individual problems here.

Jerry is the app showing 'local' or 'away'? If the latter, it just be that the internet connection has failed, so that the inverter can't update it's status on the portal