I had a similar symptom after the engineers left my system last week. The battery was discharging until it was down to the reserve level and would not charge when the solar panels were producing. This turned out to be two things, both settings under My Inverter.
Firstly, although ECO mode was highlighted, it was not Enabled. I switched it on. This was why the panels were not charging the battery.
Secondly, TIMED DISCHARGE was enabled with no times set. This was why the batter was discharging. Switch it off.
I have been using TIMED CHARGE to boost the battery (since it was flat). Initially, I set a 4-hour window from 00:00 to 04:00 to charge up to 80%. It didn't charge fast enough to reach 80% in the time, so I left it set. This morning, the battery reached 80% on the forced charge and then the sun came out and my batteries hit 100% before lunchtime. I ran the washing machine and tumble drier to use up some of the free energy but that was only scratching the surface. I don't have the complete paperwork so no export tariff yet. I will adjust the timed charging to experiment.
The system here is 24 Jinko 435W panels, 12 facing East, 12 West. GE 5kW Gen 3 Inverter and two 9.5kWh Gen 2 batteries.