DD From the T&Cs specific to Tracker -
2.9.7 If we have not received half hourly meter readings from your Smart Meter at the point of billing, we may need to estimate what proportion of your usage should be allocated to each day, based on industry coefficients (which take into account temperature). We are unlikely to be able to rebill you based on actual consumption if we receive half hourly meter readings after we have issued your bill, therefore you agree to pay your charges based on estimated readings in this scenario. Bills produced on Octopus Tracker could be based on half hourly meter readings, typical consumption patterns, or any combination thereof within the billing period.
Its similar conditions for all the smart tariffs -
1.5 If you switch to one of our smart import tariffs, you agree that we can take half hourly meter readings from your Smart Meter. If we are unable to obtain half hourly meter readings from your Smart Meter, we will charge you for your energy as we would charge a customer on our Flexible Octopus Variable Rate Tariff, based on typical consumption patterns (referred to by Ofgem as “Profile 1”).
Basically their system only works on ToU tariffs (all the smart ones) if it can pull 30 minute data. If it can't then it starts falling apart and manual intervention is often required. Edit - they don't pull daily readings, its all 30 minute data.
Karl340 is already on one of these tariffs and subject to the same T&Cs so I'm not sure how changing tariff is going to help/make things worse with missing 30 minute data, it'll still be missing and he'll potentially get charged exactly the same way as now 🙂