In accordance with a GE Control Panel Advisory Notification I clicked the button to update my battery firmware!
Since, I have received 2 notifications, the first indicated a successful firmware update, the second indicated that the battery is being recalibrated and may take several hours. My control panel currently indicates 0% battery charge and shows the inverter at idle. My hand held is showing this image
Is this condition normal post software update or is my system FUBAR?
comms In 'away' mode, the app is connecting to the web portal, rather than directly to your system. So it's odd to see that. Presumably reloading the page didn't help, the problem does persist, and there was nothing on their help page? In which case, probably best to give support a call.
My battery and inverter have gone offline since I installed a GE firmware update :-(
So, on the back of a GE battery firmware update my solar system is now offline for the second time in 6 months. I've tried calling GE and emailed GE support without response. Incidentally, the last time I emailed GE support I received a v delayed response from an individual that could barely write legible English!
I'm disheartened with GE and the solar system that I've had installed, I'm beginning to suspect that solar systems will become just another mis-sold product of the future. Is GE another cowboy outfit that's jumped on the back of UK Gov incentives? Does GE write its own Trust Pilot reviews? Discuss?
On the plus side, and this is the only plus, at least GE's clunky web portal confirms what the weather's doing outside my window! The remainder of the clunky software's functionality requires a lot of guess work judging by the number of questions from confused people on this forum.
comms Looks like a Comms drop out. Try turning it all off and rebooting.
Ultima357 I'm remote at the moment so no can do. I'll make a hard reset as soon as I have access. I suspect I can't reach the battery inverter because it's now offline on the back of the firmware update. Maybe the battery breaker has tripped, I won't know until I'm back on site.
So I have just gone into the app and come across the same error for timed charge and timed export, battery currently at 59% and discharging to house, I have to the best of my ‘knowledge set any update process off.
I’ve seen a ‘turn it off and on again’ comment but not sure if that means a power off with the big red isolation switch or by some other method 🤣
Any thoughts gratefully received.
Malpas
Now the app has sorted itself?!?