Had an email yesterday to say Octopus had confirmed my export status, but they appear to have put me on the 4.1p rate (SEG) tariff rather than the Outgoing Octopus Fixed 15p rate as applied for. Anyone had the same, and what have I missed in the setup? If I go to the Outgoing Octopus Fixed page, it asks me to input all my details (MPAN etc and DNO info) again.
Have I missed something important?
They did that to me too, might just be the way SEG initially on boards.
Drop them a message and they'll swap you to the right export tariff as they did for me.
If you're willing to use twitter/X, I found that team to be the easiest to deal with. Send them a direct message and it'll all be sorted quite quickly.
Thanks - will give it a go. What Twitter handle do they use? (ETA: found their twitter handle/user, and have sent a message. Thanks again.)
Excellent service from Octopus, and a very speedy turnaround. I am now on the correct export tariff. Thanks again for your help.