Can't reconnect Gateway & AiO to home network

C

#1 certando 2024-04-13

Hi, I wonder if anyone can help.
I have had the Gateway and AiO since December 2023. For the first few weeks I had a few minor issues, which were resolved with the release of tthe AiO v8 firmware.
Three weeks ago, in the middle of the day, I stopped receiving data in the GivEnergy app. I can't read any of the registers, and when I try to re-sync the time/clock, it fails.
The installer has tried power cycling the Gateway and AiO. No change.
I can talk to both units via the M2M application (10.10.100.254), so they are still alive. I have tried changing the network, re-entering the SSID & password, everything I can think of, but still I am receiving no data.
What else can I try?

V

#2 Vestas 2024-04-13

certando Have you tried contacting GE support at all?

C

#3 certando 2024-04-13

WiFi signal strength seen by the M2M Application: 81% (Gateway), 76% (AiO)

C

#5 certando 2024-04-13

Vestas Thanks - I'll contact them.

V

#6 Vestas 2024-04-13

support at givenergy dot co dot uk