Hi,
New here so apologies if this is the wrong place.
Bit concerned as our Givenergy app is telling us we have taken 61kwh FROM the grid this month but our meter is telling us we have taken 264kwh - is the app always that far out?
Has anyone else notices a huge discrepancy like this for imports between app reading and actual reading? Might there be a fault on our system somewhere?
Not really sure who to contact about this. Any insight would be really appreciated.
Steve
WIlson765 I've not seen a discrepancy that large but the app is always a bit out from what I can see. I'm assuming this is because the Inverter sends data through to the server as snapshots and is also monitoring in snapshots, whereas the meter is effectively constantly aware as it's managing the feed in and out.
A discrepancy that large I'd associate with the inverter being offline for a huge amount of time. Could I suggest that you have a look at the "Meter Data" in the inverter page of the portal and compare the actual figures for Total Import across the same time period. I've noticed that those figures are generally correct where the "calculated" values in the main cards and in the reports are not.
Thanks MRich for your comment.
I have checked the portal and the figures are the same as the app. (Not sure where to find 'Meter Data though)
To be fair as this is our first months we have been checking the app constantly and have not notice any inverter downtime.
I have left feed back for the Givenergy team but have no idea how reactive they are so will just have to wait.
Thanks again for your help
MRich Thanks MRich for your comment.
I have checked the portal and the figures are the same as the app. Found the 'Meter Data' and again that is the same as the app 61 kwh
To be fair as this is our first months we have been checking the app constantly and have not notice any inverter downtime.
I have left feed back for the Givenergy team but have no idea how reactive they are so will just have to wait.
Thanks again for your help