The System time is incorrect

4 comments started 2024-04-22 last 2024-04-22
Mobile AppForums/Meta
M
#1 McClan

Hi guys new to this whole Solar thing.
We just got an install on the 2nd April.
Our App and our Computer Dashboard is showing the wrong time.
Eg. The time is 9am but app showing 10am. we have not got as far as getting our EPC and Export MPAN yet as we were away on holiday for 2 weeks and are just back.
Not sure if this would throw out times when we come to use the charge times and discharge times?
I have looked and can't find any way to change the time.
Can anyone help with this or do I need to go back to my installer?

Thank you

D
#2 DD

McClan Hi, you can do it via the portal: on the inverter page, open the 'remote control' page (gears icon in the top right). Then scroll down to the 'inverter' section, and there should be a 'set time and date' button. Press SEND on that one.

M
#3 McClan

DD
Thank you.
My time was set to Amsterdam so swapped to London and hit SYNC.

T
#4 TX200

A tip for anyone else seeing this thread in the future - always choose GMT even in the summer.

GivEnergy take care of the BST offset automatically.

So once it's set to GMT in account settings and you've pressed the sync inverter button, all should be fine.