Batteries going on and offline

I had problems with not being able to access information on the batteries yesterday via the app. I updated the firmware and then I had a notification telling me the batteries were being calibrated. It’s now 24 hours later and there hasn’t been a notification to say the calibration has finished. From the myenergi app everything seems to be working as normal but the information on the GivEnergy app is rubbish. It’s a sunny day and it tells me no solar power has been produced. Also one minute it’s online and then it’s offline. Any suggestions.

Gamlin41 I have had occasions where the calibration didn’t send an end of calibration message, so you not getting the message doesn’t indicate necessarily that the calibration is stuck.

Can you look at what’s happening to the battery soc in the portal, did it go down to 4% or not yesterday?

If its saying that there is no solar power produced today then that does suggest that the discharge part of the calibration isn’t finished yet. You probably need to talk to givenergy support - I find a phone call they’re more responsive than email

Thank you. I think you’re right I’ll ring them in the morning