Broadband Supplier Change

4 comments started 2024-05-24 last 2024-10-01
GivEnergy ProductsAC Coupled
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#1 WILSON_NP15_1AJ

Hi,
I have recently changed broadband supplier from Plusnet to Voneus, without realising that it would affect the Givenergy inverter!! I have viewed the YouTube video from your George but I am not computer savvy to understand all of the instructions! Can you please help me swop for one router to another!

Paul Wilson

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#2 danielnepomuceno

In theory, all you should need to do is make sure that the new router has the same Wi-Fi name (SSID) and password as the old one and the inverter should connect.

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#3 stevelewis

danielnepomuceno that would be my advice too.

Ensure that you use a suitable password in the first place. For example, Vodafone recently rolled out a firmware update which requires "strong" WiFi passwords on its routers. A mix of 9 uppercase, lowercase, numeric and special characters was 3 characters too weak for their new rules.

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#4 dagewa

stevelewis have you got a GivEnergy dongle to connect to a Vodafone hub WiFi? I'm struggling to do that, though it worked fine with my previous ISP hardware (a Sky hub)