
We had new solar panels and a battery fitted a few weeks ago. A little complicated as we have panels from 10 years ago on a fit tariff. The plan was to capture the excess generation from the existing panels and from the new panels into the battery which we were told could be done. It seemed to work and we charged up overnight at cheap rate. As it was fitted in February we did not get any excess from our existing panels to be able to monitor.
In may we did and we went back to the installer and sent screen shots showing that although the new panels charged up any excess from the existing panels was still being exported tot he grid even though the battery was not full. He replied to say he had gone to givenenergy support who had reset the inverter and all should be goo now, please monitor.
Now all seems to not work, we have had every combination. app says no import but octopus online says we are and charging us, change settings now we are charging the battery and not importing when sunny, looks great but as soon as the sun goes we export all the battery to the grid. Final great one we charge overnight at cheap rate and at 4.30 as soon as we stop charging it exports it all back to octopus, they must think it is great, see screen shot.
I have checked on the portal log and I can see the support read our 'grid safety standard' set it to a number and then set it back again. My installer is not replying, please can someone, (givenergy) help us.
- if you have existing panels on a fit tariff is it possible to take the excess to the battery and if so how
- if we cannot what do we do to get the system to work at least aswell as it did do
We only have a 5kwh battery but an airsource heat pump was installed in march so we will need more and we need to work out how much more.

