Portal DOWN

We appear to be able to LOG IN to portal but the dashboard and other components are NOT available.
Some components (eg Community and REPORTS) are available.

It is ok for me?

Seems to be restored but lack of service disruption notice was a concern. We had double checked other possible causes - internet connection etc.

Still not working for me. Dashboard seems to be in a state of perpetual loading.

no problems here.

Woodstock
We had same problem; "perpetual loading". It resolved when we used a different browser but not on first browser even though we'd flushed cache + deleted all cookies on first browser.
Then, after it worked on 2nd browser, it was OK again on 1st browser. ZERO problems with any other server or URL during all this time.
Suspect this may have been a short-term transitory glitch.
Are you back up yet?

27BBD No. I can access all the website options with the the exception of the dashboard which goes into a perpetually loading status. Started happening late yesterday afternoon and I have shut down and cleaned my PC but this has made no difference. I am using Microsoft Edge browser and the dashboard has been working fine until yesterday.

Woodstock Have you contacted support?

I have tried on 3 different internet connections, 3 devices, on edge and chrome and everything is working for me.

Just gone though every menu option with the following results ...

Dashboard ............................... Perpetually loading
Legacy Dashboard ................ OK
Edit Your Dashboard ............ OK
My Inverter .............................. Blank screen; does nothing
Account Settings ................... OK
Community .............................. OK
View Feedback ....................... OK
Leave Feedback ..................... Blank screen; does nothing
What's New ............................. OK
FAQ ............................................. Blank screen; does nothing
Reports ...................................... OK
Logout ....................................... OK

Prior to yesterday afternoon all options were working fine!

The fact that the portal is working for others means, unfortunately, that the issue is with you, So:

What browser are you using, and when did you last clear out the cookies on it?

FYI, I am using Chrome on both PC and iPad and that works OK.

Woodstock

Exactly the same here! AGAIN this morning.
Tried 4 different browsers.
Managed to open "Dashboard" with a modified version of Firefox. All other browsers failed to open dashboard.

What browsers have you tried?

wilfleek

We are web app DEVELOPERS. We know how to check EVERY possibility for a web app not working at our end.

This is a FAULT with the application software. Some browsers work (only Firefox this morning). FOUR other browsers failed to open "Dashboard" but behaved the same way as "Woodstock" described.

Has anyone actually reported this to GE yet?
Mines fine but bear in mind this is a community forum and they aren't forced to read every post.

hoggy
@Woodstock
Where this is happening "Leave Feedback" is one of the functions not working so those affected cannot report via that means. The only option it to report this via email or telephone.

27BBD Have you tried refreshing the page after it fails to load? The issue seems to be related to logging in and then moving around the portal loading different pages without refreshing the page. I'm looking into it now.

Sam D (GivEnergy)

Thank you. All browsers now seem to be loading all cards OK.
Yes; earlier we tried

• page refresh
• cache clear
• cookies clear
• close all browsers
• all combinations of above since 7am
  Occasionally the dash would open, which was misleading/confusing because it would then not open later on the same browser after all actions above.

Were you able to ascertain the cause?

Sam D (GivEnergy) Site always tries to load the option that was in use at the previous logout. If Dashboard was the last option in use it goes straight into perpetual loading without any prior "moving around". I tried refreshing the page while Dashboard was attempting to load and this broke the loop and allowed Dashboard to display. From this point onward all options displayed/operated normally. Following this I tried closing and reopening browser and everything is still working normally for the moment. Not sure that this will be the end of the matter long term however, given 27BBD's experience.

Woodstock
Thank you.
Identical portal behaviour observed by us.

Happened again this morning. 0500-0600 Inverter LOST on the App, Yet inverter Dongle solid blue. Portal not responsive.
Update - 04:53 - 05:43 No readings between these times, yet dongle remained connected to Wifi throughout, according to my LAN logs
Came back on its own, didn't reset anything. Can see on the portal data about an hour of lost readings. No big deal