App on the phone and on thee PC have not been working

Hi my app on the phone and on thee PC have not been working now for several days. Can anyone suggest why and how to fix this please? Also does this mean my whole system is down so we are not generating solar etc?

I can't say I have seen the app or website not working - certainly working fine just now.
Your system doesn't need to be connected to the internet to work - the app and portal are simply ways of visualising what is happening and making you feel stressed/happy depending on what you see 😉

anglefire the inverter needs to connect to the internet to send metrics to GE. Otherwise the portal or app has no data to show you.

Stafford Check the Wifi dongle. In my inverter it’s on the underside, and perhaps it’s come loose and isn’t properly connected. Can’t hurt to remove it and plug it back in again and give it a few minutes.
Also, your router should have a view that tells you what devices are connected - can you see a device that would correspond to the Wifi dongle?

feidhlim Correct. But it doesn't need the connection for the panels/inverter to work, which is the second part to the OP's post.

I've realised that the system (cloud app) is showing no data because our WiFi name and password have changed. Do you know where I change this information please?
Mandy

You need to connect to the wifi from your dongle (something like WF + ######## of your dongle, password is the serial number of your system - you can find these on the General tab on the portal), then connect via browser to the IP address of the dongle, and you can change your wifi there...

Check this KB:
https://kb.givenergy.cloud/article.php?id=1

kerik depends on your installer. Mine left it as an open network with the default password as shown in the pdf...