Web Portal - Remote Control giving 500 error

4 comments started 2024-07-01 last 2024-07-01
Cloud PortalCards - Inverter
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#1 tjsmithuk

I have an AC3 on firmware D0.205-A0.205, when I click on 'Remote Control' on the web portal I get a nice error page 500 - Server Error. I haven't used this page for a long time, but it used to work ok.

Does anyone have any thoughts on how I might work out what the issue is? I did try restarting the inverter from the web portal but it didn't help... although I'm not sure if it actually restarted.

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#2 DD

tjsmithuk It'll be a problem at their end. Might be already fixed, since I imagine such things would be reported to them automatically, and they'd investigate pretty quickly.

#3 Mickey (GivEnergy)

tjsmithuk It was a data issue on our side. Has been resolved

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#4 tjsmithuk

awesome, thanks both