2xAIO Gateway inverter frozen reported SOC

3 comments started 2024-09-10 last 2024-09-11
Mobile AppCloud PortalGivEnergy ProductsBattery
J
#1 JamesFisher22

Hello,

Anybody else having this problem today?
The Gateway controlling my 2 AIO's stopped updating data 3 hours ago and is giving an out of date SOC for both batteries showing in app and portal.
I refreshed the data and each of the individual batteries are both at 85% but GW is showing 53% combined.
Has there been a software update, or tweek from GE I don't know about?
If anyone with 2xAIO's could check their system and post that would be fab.

J
#2 JasonF

Mines ok.

Has your gateway disconnected from your network? Does it show as online in the portal?

J
#3 JamesFisher22

JasonF

Thanks for checking. Yes it was showing as online in the portal but the data on the GW tab in 'my inverters' was 3+ hours out of date.
It seems to be back online this morning anyhow but I'll keep an eye on it.
Otherwise I've had zero issues so far and the app functionality seems to be improving incrementally.

James