New App bug - mode shortcuts

3 comments started 2022-05-26 last 2022-05-26
Mobile App
M
#1 MRich

Hi all. I noticed an oddity today and am wondering if anyone else has seen the same, before I submit a bug report.
This morning I used the shortcut on the app to set off a forced discharge. I switched back to regular mode around midday as the battery was down to 4% and I wanted to let it charge back up. This evening though I noticed that at no point had the battery been used and it was still at 1%, when during that period mains power had been imported (when I noticed this the panels were providing about 300W and the mains 400W.
When I noticed this I tried setting the mode again in the app but this failed to resolve the problem. Upon logging into the web portal and checking the inverter settings I noticed that Eco had been switched off. The mode in the app was still showing as Dynamic at this point which contradicted the portal.
If anyone else has had this and has a solution I'd love to hear it, as this means I can only really use the app for monitoring the system rather than controlling it. Likewise if others have encountered this or can verify the bug I'll submit a report to GE on it.

M
#2 Martyn

I had the same issue tonight.

Forced discharge from the app to run battery down from 100% at high Agile Outgoing rates, used the app to return to resume battery back to normal and as in your example tha system started to import from grid the total consumption.

Had to go into web portal as even restoring to default in the app didn't work.

M
#3 MRich

Martyn Thanks for confirming it. I've submitted a bug report to GE so fingers crossed they look into this. I'll update this thread if I get a response from them.