Timed Charge settings changing back to an old setting without me changing them

Hi there,

I am wondering if anyone can point me in the right direction with a problem I am experiencing….

I am on an Octopus tariff that has reduced rates between 00:30 and 05:30 so I have set my ‘Timed Charge’ in the Inverter settings to fit within that window…the problem is that I make the change and then save it and I can see it is there…I even log out and log back in and the settings have saved but then the next day when I log in to see if the setting is still there it has changed back to a timed charge between 00:30 and 04:29…very frustrating 😬
I have checked the ‘Smart Tariff’ on my dashboard and that is correct showing reduced rate between 00:30 and 05:30…🤷🏼 any suggestions would be welcomed.

Thanks
Steven

Scliff I'd take a log at the activity log (at the bottom of the remote-control page) on the portal. If an external agent is controlling your settings, it should show up there.

(Go used to be only 4 hours, though it's been 5 for quite a while now.)

Perhaps just turn off the smart tariff stuff - since the cheap hours don't change from day to day, don't really need any active management.

DD thanks for your advice…I have checked the logs and it looks like a user called ‘GivEnergy-Octopus S. (GivEnergy) is writing back the end time which overwrites my changes…I have turned off the smart tariff option and will see if that resolves the issue 🤞🏻I will report back tomorrow….

DD that did indeed work 👍🏻 thanks so much for your help 😊🙏🏻