Can anyone tell me if it is possible to reset givenergy smart plug. My installer had to set up a new account when i got another battery installed & the smart plug was linked to that account. Now when I try to set it up it says the plug belongs to another user.
Any advice on this.
Thanks
Hhhmm your installer should not have set up a new account, he just had to do a new commission on the old account and everything would have been back to normal.
However as it’s already done, just switch the plug off, switch it back on and hold the button on the side for about 20 seconds then in the app add the plug again
Daveb01 thanks, tried that but still getting the same message
I have just looked at my app and you can go onto each plug and delete it. Then reset it.
Can you still login to your old account?
Daveb01 no. I get authentication error when trying getting to switch to that account
Have you tried following these instructions?
https://givenergy.co.uk/wp-content/uploads/UK-Installation-Manual-Smart-Plug.pdf