Portal not connecting to EV charger

3 comments started 2024-11-12 last 2024-11-12
GivEnergy ProductsEV Charger
4
#1 4tea2

Well it looks like the portal is not talking to my EV charger. I see the charger as a section on the portal, but when I select the "Settings" section I just see spinning progress circles.

Any ideas? Is it a power it off and on again scenario?

By the way, I started on this path looking for "standalone" mode that was mentioned in another post.

S
#2 SteveClubley

4tea2

That’s doesn’t sound good. I don’t use the portal much and use the app instead. That said I’ve just tried the portal (using an iPhone) and whilst it took a while the EV card eventually loaded and the settings are as I would expect.
The other post now has some screenshots of where the config options are in the app.
The app and the portal should both say the charger is Online. If they don’t then clearly there’s a problem.

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#3 4tea2

Thanks @SteveClubley. The good news is that after selecting other sections of the portal, when I returned to the EV Charger pane it miraculously started working. Isn't software wonderful.