Hi,
I'm a new user with a system installed a few days ago. It all works as expected, but at the end of commissioning the batteries weren't showing up properly in the portal - it said there was 16kwH of storage but 0 packs.
While clicking around to try and get them to show up, the installer clicked a "hide battery details" tickbox.
A bit later (after he'd left site) all the battery info disappeared from the portal. So no charge/discharge stats or battery info on any graphs, no timed charge setup etc. and no "battery data" tab in the my inverter tile.
The "hide battery details" tick box seems to have disappeared as well, so it can't be "unticked". (The batteries showed up properly after a firmware upgrade, and are visible in the iPhone app, but no useage data/settings in the cloud portal).
The installer has contacted GE and I've emailed also but it's been a few days now and no response to either of us.
Has anyone got any ideas how to restore the battery details that doesn't involve waiting for GE to get to it?
Thanks,
Jon.