Octopus Tariff details can’t be loaded

2 comments started 2024-11-25 last 2024-11-29
Mobile App
N
#1 NeilMarshall

After displaying the summer tariff incorrectly for the last month or so, I tried inputting the mean and other set once more. Now they aren’t being accepted, with the message that the details are incorrect.

Any ideas?

D
#2 Daveb01

NeilMarshall

couple of things you may want to check. If you go to Account Details in the cloud (far left)

Check you have filled in the meter settings and submitted MPAN
Click the Security setting tab (blue top right)
Check you have filled in your Octopus api settings and that it’s not expired?