Battery Firmware update failed and created fault with batteries

I have been running Battery firmware 3015 without any problems for many months. Following the clocks going back to GMT I decided to update the firmware through the portal. it failed and instead rendered the batteries unusable.

Number one battery when switched on makes a rapid clicking sound (like a relay trying t connect) for about 3 seconds then switches of the battery.

Number two battery remains on.

If the DC disconnector/isolator is switched off, then both batteries will stay on indefinitely.

My conclusion is that the software has corrupted the battery firmware. would it be possible to update or rollback the firmware by programming and installing a usb directly into the battery without them being connected to thee inverter?

Stephanjs GivEnergy support may be able to send you a different version for USB install. Hopefully there's a USB inside, but if not get a small USB that is NOT SanDisk.

There's guides to doing the firmware updates on the web, search for GivEnergy KB firmware install

You could try powering up the battery without the inverter on...

I think it's something like this from memory

Make sure the system isn't charging or discharging at high rate.

With the battery already turned off (and turn off the other one too on the front of the battery).
Turn off all battery isolators (might be just one of them if daisy chained)
Turn off PV isolators
Turn off AC inverter mains

Wait until all lights go out.

Turn on the faulty battery, if it stays on,
Turn on the battery isolator, if it stays on,
Turn on the PV isolator
Turn on the AC

If the battery won't stay on at any point, just leave that one off until your installer/GE have come.

I have attempted to update my battery firmware 3 times since intall only once has it gone without significant intervention by me and Givenergy support. Both times it has failed I spent a day on the phone and performing manual update tasks and switch off/on procedures as mentioned above.

Since then (I am on 3015 Batt and 912/912 inv currently) the system has been working OK a nd I have come to the view that I will not ellect to update myself but wait until Givenergy tell me I need to update to fix an issue.

I know of at least 3 other people who have never updated the firmware since they had their system installed 1-2 years ago and don't intend to.

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Thanks to TX200. All of your suggestions has been done and more.

Thanks to killythebid. I always experiment with my own system first before trying it out on others. I have only been able to update the BMS to 3015 by using the USB drive in the past.

This was another attempt to update using the portal. It got up to 90% (I think verifying) before failing.

Has anyone else encountered this problem? Guesses are not helpful.

Thanks in advance.

If the batteries stay on when the inverter is off but don’t when it is on then it is indicative of a fault with the battery PCB in the Inverter end.
This normally requires replacement by Giv.

I have Hy5.0 Gen 1 and 9.5 battery. Battery on 3017 now
When i tried to update to 3015 online it got about 90% of the way and all stopped.
The on/off button on the side would not even work to force a reboot.
I spoke with GivEnergy support.
GivEnergy emailed me a file to put on the USB stick that was glued inside the battery case in the USB port.
They then talked me how to pull a wire off the battery PCB and put it back on to get everything to reboot.
It did indeed reboot and updated to 3017 and the on/off button on the RHS now works.
All has been fine since. That was quite a while ago but cant remember when

Stephanjs Number one battery when switched on makes a rapid clicking sound (like a relay trying t connect) for about 3 seconds then switches of the battery.

Number two battery remains on.

If the DC disconnector/isolator is switched off, then both batteries will stay on indefinitely.

This is exactly what happened to my battery, not after a firmware update but it randomly happened. When you turn the battery on there is a series of clicking noises from inside the battery as the relays click over and the battery attempts to connect to the inverter. After a number of times of trying, the battery gives up and turns itself off.

If the battery breaker is turned off the battery remains on OK.

As hoggy says this sounds exactly like a failed battery PCB inside the inverter. The only fix is to get the inverter replaced by GivEnergy. Give them a call on Monday and they’ll confirm whether this is the problem or not.

Yep, sounds like the click of death that I experienced. Comms board in inverter is failing and this requires replacement inverter.

Not sure how relevent.

My battery appears to have lost 25% of it's capacity, it then took me several attempts to update to 3017, it needed several recalibrations including one where it turned the battery fully off. A remote update to 3018 has not cured the problem nor has subsequent recalibrations. Support (if they answer the phone) can see there maybe a problem with my system but won't say what it is.
Maybe a battery swap to the new 5.12kw would solve the problem?

I understand from my installer that this is a regular problem with some GE batteries and why they no longer deal with GE equipment.