Is GE mobile App (Android) down?

5 comments started 2024-12-22 last 2024-12-22
Mobile App
R
#1 Rogerbu

The GE App on all my Android devices says 'There was a problem getting your config - Try again or Logout'
The App is working on the same WiFi on an Ipad and on the computer.

Is anyone else having problems on the App on Android?

D
#2 DD

Rogerbu did you try logging out? I was getting that, and logging out and in again resolved. (But I didn't opt into SSO - see other thread.)

R
#3 Rogerbu

Strange - I tried logging out and logging in again, and it was OK.
I wonder why the Android App wanted to re login - perhaps something to do with the upcoming SSO migration?

M
#4 M_J

I think there might be a requirement to reset monthly. Octopus forces you out and relog every few weeks on the web page.

#5 GrahamShaul

Same scenario for me today and same resolution