Dashboard charge and export times changing remotely

5 comments started 2024-12-28 last 2024-12-29
Mobile App
V
#1 valandpeterball

Hi
In the last few weeks my charge and export times have been changing from what I had set. For example, I have found my batteries have been charging in the middle of the day. I have never set up a charge time then as I'm on agile and it's expensive.
I'm not sure if this is my fault. I can't find a switch anywhere that allowed this to happen.

Help, of you knows what needs doing to stop this

Thanks

D
#2 DD

valandpeterball have a look in the activity log at the bottom of the remote-control page on the portal. If something is happening through the app or API, it should show up there

G
#3 geoffreycoan

valandpeterball check on the portal that you haven’t got something in charge slots 2 to 10. These I think don’t show up in the app, only slot 1, so easy to overlook

0
#4 01842

Sorry I am new to this when you say portal what are you referring to please

G
#5 geoffreycoan

01842 The givenergy website https://givenergy.cloud where you can control your inverter settings and see historical data