Low voltage Problem. GivEnergy 9.5KW battery with Gen3 5KW Inverter

7 comments started 2025-01-03 last 2025-01-07
GivEnergy ProductsBattery
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#1 Amla

My battery is now on permanent idle @ 41% capacity. Status light is solid green.

I've tried Hard Battery/Inverter reset in correct sequence but it does not clear the problem.

Running DO.309-A0.309 / 3017 Firmware

Voltage btn 0.1 - 0.09

Awaiting GivEnergy response.

S
#2 SteveCook

use portal page and reset to default settings.
Use portal and go into account settings and resynchronize time ? - see lots of other posts about this

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#3 Amla

Thank you Steve,
I have reset defaults just now but when I try to sync time it fails. It did the same yesterday after I hard booted the battery / inverter using the correct sequence . Any suggestions as to why it wont sync?

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#4 Amla

Steve I have now managed to sync inverter time successfully but the battery state is still idle?

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#5 CW

Not sure what options you have with your battery system, but have you checked that ECO is set on and that you havn't got a pause battery set anywhere? You could possibly try a reset to defaults on the inverter as well

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#6 DD

Amla i don't entirely trust reset-to-defaults. My suggestion would be to explicitly turn eco off if it's on, and then turn it back on. If the app/portal had got out of sync with the inverter, that should get them back in line.

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#7 Amla

Done that also! plus re set to factory defaults and then forced a charge/ discharge. The commands are accepted but they won't kick the battery out of idle which is shown as being online.