Alexa skill down?

6 comments started 2025-01-10 last 2025-01-17

#1 bruce.meldrum 2025-01-10

Hi,

Anyone else having issues this week with the Alexa skill, it just responds with, "there was a problem trying to talk to the GivEnergy platform - please try again later"?

Cheers,
Bruce.

#2 ChrisLav 2025-01-10

Hi
I've also been having this problem, as has @Shuntfield over on the community-beta site. He thinks (and I tend to agree) it has to do with the new SSO log in system. I've tried disabling the skill and re-enabling (+ relinking to account) but it still fails to connect...

#3 AMalloy 2025-01-13

I'm having the same issues, I also suspect it is due to the new SSO login 2FA requirements. I'm surprised to not see more people flagging the issue tbh.

#4 Joe88 2025-01-13

#metoo

#5 positor1 2025-01-14

I asked this 6 days ago.
https://community.givenergy.cloud/d/5485-ge-alexa-skill/2

#6 AlanFogarty 2025-01-17

Down for me too - cannot make any queries using the alexa skill - hopefully they are working on it and its temporary as it has been useful to query battery percentage etc.