There is a complete lack of support from GivEnergy. Since November, there’s been no telephone support—only a web form to request assistance, which no one at GivEnergy seems to respond to. Is the company on the verge of collapse?
Personally I have to say I have no problem, but I do everything via my installer who communicates directly with them. I had a problem last Tuesday following installation of a second battery. I notified the installer Wednesday morning. They contacted GE who did whatever they do, and by Friday afternoon had advised the installer that they felt the battery was defective and authorised the installer to replace it from his stock. They in turn authorised a replacement to go direct to the installer. It’s being fitted tomorrow.
Richy999 I plan to do the same tomorrow. Go via installer...
Glad your getting good support !!