VPN and the Mobile app doesn't work

When outside the house and using either 4G or a Wi-Fi network I always use a VPN. Since the last major update 10 or so days ago, the app on my phone tells me there is no internet connection whilst using a VPN (SurfShark). The red popup message shows up and no recent information is showing in the app. This also happens when at home using the home Wi-Fi with a VPN. The moment I kill the VPN I can connect to the "away" both at home and away.

Why is the app not allowing a connection over a VPN, any thoughts here?

I use a VPN, (Express) and that is fine, on PC, iPad, and iPhone. So both the main portal (via PC) and the app seem unbothered by it. So I wonder if it is a setting on your VPN that is causing the issue? What country do you have it set to? Mine is UK.

wilfleek
On country I tried many, both UK and others, but all failed.
It worked in the past, but since the new app it doesnt....?

My iPhone is persistently connected to my home router via a WireGuard VPN. This setup works well with the GivEnergy app, although I have noticed the latest couple of builds don't seem to automatically switch to local data, unless I specifically hit the "Home" button (I'm pretty sure this is the same as when directly connected on home Wi-Fi).

I use PfSense firewall and my connection goes through a VPN (AIRVPN) and I cant get the mobile app to work on the away mode with it. My solis inverter app is the same.
It seems their servers like to know your true IP and location, or the VPN IP address is on a blocklist like spamhaus due to misuse by previous users

I guess it also depends on how well you have your VPN configured, mine has no DNS or WEBRTC leaks, and DNS is double SSL'd to cloudfare. so more than is achievable with just downloading their app. Not that I do dodgy stuff on the internet, I just like to not be a product of the the big corporations if a can help it