My inverter was replaced a few weeks back due to failure. The app works fine but no inverter is showing in the cloud portal.
Do I have to register something myself or is it something only GE can fix at their end via support?
Cheers
Carey if your inverter was replaced then it should (if my own inverter replacement is anything to go by) have been commissioned with the same inverter serial number as the original so it continues unchanged in the portal.
It sounds like the engineer that did the swap didn’t do something right or the commissioning phase failed, so yes, GivEnergy support need to fix it. You can’t register inverters on your account, but your installer may be able to correct it for you as they have more access levels than you do
geoffreycoan thanks. He did tell me he had used the same serial number and we put the serial number sticker from the old inverter over to the new one but nothing in the portal. The app works and I can send a time sync from the portal and get a message that it was successful in the app but no stats show in the portal. I’ll try my luck with support!