Change of internet provider

I have been on hold to customer service for over an hour and was then cut off. I have changed internet provider and can’t understand the instructions - on givenergy articles. when I try to connect to the dongle I am told to put in a password, my giv energy password doesn’t work. I can’t try the SSID method suggested in other chats as I don’t have the old details - we changed in December. Last time we changed I called customer service, got through quickly and they helped. Does anyone have simple instructions? And know what password is required? And what is going on with customer service? Very poor.

Deborah there is very limited customer telephone support so its unlikely you will be able to get through on the phone, sorry

If you search on youtube on the givenergy channel there are videos for setting up the wifi for each inverter type

The password you are being asked to enter is the password of the dongle, it is not the same as your givenergy account password. It is usually either 12345678 or it is the serial number of the inverter - printed on a label on the side of the inverter

Thanks. I will try those passwords.