I’ve been trying to get my inverter connected and working for the past 3–4 months but haven’t had any success with GivEnergy support over email. In the home dashboard of the app, the “Home” status shows as connected, but “Away” is disconnected. Meanwhile, in the GivEnergy Cloud portal, the inverter appears offline, with the last recorded online status on 2024-12-03 at 18:18:58.

I’ve reset the dongle multiple times, and the LED is solid blue, which I believe indicates a successful connection. I’ve also rebooted everything—router, inverter, and battery—but nothing has worked. At this point, I’m not sure what else to try.

Would really appreciate any tips/guidance on troubleshooting/fixing this!