Fix the posting problem

Can someone please fix the posting problems on this forum .
It used to work fine

SteveCook Still does, doesn't it?

mrand31
Not very well if you try to add images. See the problems on some of the other threads of double posts, no images etc

SteveCook Agreed re adding images difficulties.

Also a lot of quotes fail to mention who is quoted.

Bump!

SteveCook You can bump it as much as you want, nobody from GE is interested in this forum.

Vestas
OK thanks. Will stop now I know.

Might be a little unfair to say they're not interested in fixing it. Perhaps the person that had the knowledge has left. Perhaps they haven't got enough staff to do everything they want to do.

It's not nice to be in a position where you're doing your best but people are critical re how things are/how long things take to get done. Ultimately it's normally a management issue, but it doesn't help the staff members that are trying their best and take things personally.

TX200 If this Forum ever does get abandoned, is anyone clever enough to capture all the info it contains using AI so an "Auto Help" facility might be generated?

TX200 I mean they're only interested with interacting in the other forum or on social media. This place is tumbleweed central as far as GE are concerned so why bother fixing it 😉

Why don’t you all move to this thread as the posting is much better and it is a better thread now.

https://community-beta.givenergy.cloud/

What does it require to sign in as my current account details didn’t work?

Why when using the phone app and you select the hamburger on top left (3 flat bars) and then community does it come to this forum?

SimonClarke the beta forum is just that,its a beta of a new version of this forum. Better software, no issues with posting images, but much less busy than this one.

It requires a new sign in though.

Here’s an invite link https://community-beta.givenergy.cloud/invites/f1nigvkzWy

geoffreycoan thanks. Up and running!

geoffreycoan
Thanks, but if "support" for this one is dropping/stopped, why does the portal page link come here and not the new version?

SteveCook There never was any "support" for this forum. GE staff are not encouraged to post here & in fact at one stage in the last 6 months apparently* got told NOT to post here or engage with any issues.

Best just to view this as a customer forum which has no support from the manufacturer.

*glassdoor comments

Vestas
Thanks, but if they are "pointing" customers here for a bit of free customer support, you would hope someone would make sure the free forum worked correctly.

SteveCook Sky's forum was broken in a similar way for 6 years, eventually they just binned it and went to new software so its not unknown 🙂

And if you search for ‘givenergy forum’ on google it finds the beta forum first, so there are some very lost people on there.

It is disappointing that there isn’t more givenergy engagement on here. I’ve noticed Paul L is more active recently but otherwise it is as someone said before, like a bunch of mates talking down the pub about GivEnergy equipment

geoffreycoan I think Paul L posts mainly when he's bored. I noted an increase in his posts recently, probably more interesting than glad handing on the stall 😉

It is what it is & frankly if "official" support happens on a forum its pretty hard to track/monitor.

None of the options for engaging with customer problems on forums really work. You can "sub out" the work to unpaid* "superusers" as Sky do and they have the ability to escalate a post to actual customer support or you can throw an awful lot of money at it.

*they get some perks

geoffreycoan REALLY dislike the UI on the beta forums.

Jellybaby REALLY dislike the UI on the beta forums.

I don't love it, but have got used to it. Its more stable than this forum for sure, and being able to directly message people is a useful additional feature