My battery successfully changed the time on the 31/3. At 1 pm same day my app was showing offline no Internet connection. I have reset broadband, reinstalled app, and still I am unable to connect to my system. The battery and gateway are working fine is this just an app issue?
JanetKazlauciunas10 probably just an app issue. Does it show offline in both home and away mode or just home mode?
geoffreycoan yes it is unable to find a connection for either.
JanetKazlauciunas10 if you check in the givenergy portal, does it show the inverter connected and data flowing through every 5 minutes?
if it doesn't then your inverter is not connected to the internet - there are separate threads on here about getting it connected (and youtube videos from givenergy)
if it is sending data to the portal then sounds like an app issue, first thing would be to check the app has the correct permissions to access the local network, but I'd have thought away mode would work regardless of any permissions
Thanks the inverter is showing not connected so I need to see if I can sort that out later.