Offline but online!!

Strange one this!! Using the app Home section everything is fine (so is Home Assistant) but Away and the portal says been offline for 2 days.

Charges, discharges, exports all are working!

Odd!!

You're not the only one. I've only just really noticed my system's been offline for a week without me noticing! At least I know if Givenergy Givs up, I can still use HA and predbat haha.

I was going to send a support ticket in tomorrow.

Robertmd171 my interpretation would be that the router can speak to the WiFi fine, but for some reason has failed to establish an outgoing connection over the internet to the cloud. Could be a DNS problem, for example?
Maybe restarting the router would help? Restarting inverter seems a bit heavy-handed, but you can connect to the dongle admin interface and restart just that.

[unknown] Just following up on this. All it took was a hard restart of the system to bring it back to the cloud.

I recommend using these guides to restart your system to see if it solves your problem. Look under Hardware Troubleshooting. https://givenergy.co.uk/contact-us/