Hi all,
I was hoping someone might be able to offer some insight or guidance regarding an issue I’ve been experiencing with my GivEnergy home battery system.
I appear to be having intermittent issues or dropouts with my Secondary battery. Occasionally, it doesn’t seem to register properly in the system.
Here are the details:
Wifi Dongle: Serial No: WO2243G125
Inverter: AC 3, Serial No: CE2233G285, Firmware: D0.212-A0.212
Primary Battery: 9.5kW, Serial No: DZ2223G077, Firmware: 3020
Secondary Battery: 9.5kW, Serial No: DX2244G078, Firmware: 3020
On the GivEnergy Android app:
If I click the small button next to the battery icon, it shows Online Status 1/1.
However, when I tap the battery icon and go to More Information, both the Primary and Secondary batteries are listed, but the Secondary battery shows a capacity of 0.0kWh.
So far, I have:
Fully powered down and restarted the system.
Disconnected and re-seated all cables on the batteries.
Updated both batteries to the latest firmware version (3020).
Despite these efforts, the Secondary battery still intermittently appears inactive or incorrectly reported. I’m not sure if this is a communication issue, a hardware fault, or possibly a configuration/setup problem.
Has anyone experienced anything similar or have any suggestions on what else I can try?
Any pointers or thoughts would be greatly appreciated.
Thanks in advance!