No data showing on app

I have no data on my app . I changed Internet provider but this has been changed . It's quiet intermittent how do.i fix it thanks so I can see my data.please advise

Caroltyrell did you get a new router? If it's intermittent, perhaps the WiFi signal isn't as strong?

Have you checked the web portal? I assume it's the same there.

Actually .. I'd it random, or a regular pattern? Some routers suspend WiFi overnight to save power.

DD we moved over to sky new router
The Internet is generally a good supply no idea re WiFi disconnecting at night .logged off logged on nothing since the 25.04 for ge app I'm at a loss but thank you

DD

DD

I have the same with a new EE router. We get the tv but nothing on the GivEnergy App and it won’t allow us to change the router password. Just refers you to the Giveinstaller app. Installer over 3 hours drive away so not practical for him to get here.
If there is anybody in the High Wycombe ( Widmer End ) area to sort my problem for a reasonable fee I would appreciate it.

I think the dongle uses 2.4GHz. I think you need to make sure 2.4Ghz is turned on and turn 5GHz off until the dongle connects.
I think there are also issues with the router security protocols and the dongle being a bit "old hat" and not being able to connect. i think you have to login to the router to change settings