I'm a new user and on Home Dashboard at the top there is a HOME _ AWAY toggle. I cannot activate the HOME toggle there' s spinning wheel of despair and the a ? remains. I've tried finding any indicaction in the from the menu but failed. Any ideas anyone ?
Getting it to respond locally (HOME) can sometimes be problematic.
First thing to do is to check the app can find the inverter locally.
Gp to settings (via the 3 lines button - top left). Select Local monitoring.
Scan for your inverter. It should find the IP address of the inverter.
If found and you have a fixed address for that I find it helpful to enter that manually in there as well.
If it can't find it then you have some wifi issues between the app and the inverter
Once it has the ip address then going back to home screen and pushing home button should work.
If it doesn't then turning off and turning on wifi on your device can sometimes kick start it into life,
Also logging out and logging back into the app can also do the trick.
The HOME button (AFAIK) establishes a direct connection between your phone and the inverter dongle, rather than going via the GE cloud. The inverter dongle uses a frequency of 2.4 GHz, and if your phone is on 5.0 GHz I don't think it will be able to connect. The 5.0 GHz band can also sometimes interfere with the 2.4 GHz band. Make sure your phone is using 2.4. If your router is broadcasting in both 2.4 and 5.0 try temporarily disabling the 5.0 band. Once the phone has established a link with the dongle over the 2.4 band you can re-enable 5.0, and (usually) the 2.4 link still functions.
The phone also needs to be within range of the dongle, and if the inverter's outside and the signal has to go through brick walls the range can be quite limited. You can use a free app on the phone (eg WiFi Analyzer) to check if the dongle is within range - look for a WHxxxxxxxx SSID.
Hope this helps...
Thanks Guys, I searched on my WI-FI network on 2.4GHz and found the Inverter and now connected
ChrisLav Just a small correction... The Phone <> Inverter traffic always passes via the router.
Jon
Yes, Connection is through your local network support. My phone connects successfully via 5GHz to my network and the router connects via 2.4GHz to the inverter dongle and routes the interchange successfully,
[unknown] Thanks to both you and jonhd. 72 and still learning stuff!
Rtidey Thanks to both you and jonhd. 72 and still learning stuff!
I have never had the Home function working as long as I can remember. As Away gave me all I needed I haven't wasted time trying to find a fix but today BINGO. I suddenly saw the HOME button was green. I had done nothing to make it work.
[unknown] Between at least 29May and 15Jun they released a new app, v3.4.19.5713 so that may have sorted it for you?
wrefordj flash in the pan, stopped working later on. My App is 3.4.18.5707. I opened App Store and it just opened the older version no update offer.
Sorry to rake up an old thread, but it seemed vaguely relevant. I have a Gateway with two AIOs and an EV charger, all with hard wired LAN (i.e. not using WiFi). I have the app on a Samsung phone which is connected to WiFi on the same LAN as the GivEnergy kit. The Home & Away options used to work fine for me, but recently they seem to have disappeared and I just get the "Home Dashboard" showing data from the cloud with no option to select Home. Has something changed?
gco AFAIK nothing changed. Mine didn't work, then worked for a few hours and now doesn't.
I have a powerline adapter to give me a stronger WiFi signal for my ASHP. It is 2.4/5 GHz. Daikin works. It might have been a 5Ghz drop out that caused the Givenergy to suddenly start working. AWAY does what I want so I am happy for the DNO (Do nothing option)