AIO Battery Error

Hi all,
I've contacted GivEnergy support 5 days ago and not had a response so trying here instead.

My GivEnergy AIO has an error and shows as red with no grid import / export and no house load. Battery is not discharging or charging, but the notification events show no errors. Any idea what it could be or how I could check for the error?

I've tried a few restarts to no effect. I've also updated the firmware from version 10 to version 12 with no effect.

Any help to suss the problem would be greatly appreciated.

Beeacon.

Have you tried a settings reset to default?

Perhaps the service desk is busy and wait times are longer than usual. What is the symptom, from these forums I cant see your name or email, so cant pull up your system to pre check if its a quick fix or not

[unknown]
You are supposed to be on holiday!

SteveCook

Yeah, however im too much of a knight to just sit an do nothing. Its just not my way